Orders & Delivery

Orders

Anything order-related can always be found in your account if the order was placed using a registered customer profile. If the order has already been shipped, you can track your parcel using the tracking number. Depending on the shipping route and carrier, the tracking number may be added after the parcel has been handed over to the delivery network.

The tracking number will also be sent to you by email once it is available.

If you didn’t receive the tracking information by email, please check your spam folder. If it’s not there, contact us and our customer service team will assist you.

Delivery

The carrier and the delivery time depend on the product:

• products shipped by GLS arrive in 2–3 working days in France and in 3–4 working days in Italy and Austria, with full tracking;
• other products are shipped by Chronopost to France, by BRT to Italy and by DPD to the other countries.

The carrier is shown at checkout. Delivery times may vary with the carrier and pick-up times. During holiday periods such as Christmas, there may be delays in deliveries. Please make your purchase in advance.

Delivery to France, Italy and Austria costs €6.90. It is free from €70 to France and Austria and from €80 to Italy. For other countries, the rate and the free-delivery threshold are shown at checkout.

In case of delays, you will be informed accordingly. General delays may also appear on the website.